Because PDFs are delivered immediately, completed digital-download purchases are normally non-refundable after access has been provided.
Contact us if you were charged more than once, received the wrong file, cannot access a paid order, or the file is materially defective.
Send your request within 7 days of purchase with the order number and a clear description of the problem. We will first attempt replacement or access restoration.
Approved refunds are returned through the original payment method and may take several business days depending on the payment provider.
