A fair policy for digital learning.
This policy covers subject subscriptions, revision PDFs, duplicate charges and consultation payments. It does not reduce any rights you may have under applicable consumer law.
Tell us promptly when something is wrong. We will investigate access failures, duplicate charges, incorrect resources and materially defective content fairly.
Subject subscriptions
You can cancel an active recurring subscription from the parent billing area or by contacting support. Cancellation prevents the next charge; the learner normally keeps access until the end of the current paid period.
We generally do not refund a partly used subscription period merely because the learner changed their mind. We will consider a full or proportionate refund when access was not supplied as described, a duplicate charge occurred, an unauthorised payment is confirmed, or a material technical fault could not be resolved within a reasonable time.
Revision PDFs
Because a PDF can be accessed or downloaded immediately, change-of-mind refunds are normally unavailable after the download or access link has been supplied. We will repair, replace, restore access or consider a refund when the wrong file was supplied, the file is materially defective, the description was materially inaccurate, or the same item was charged more than once.
Please review the title, grade, subject, description and preview before purchasing.
Consultations
If consultations become paid, the booking page will show the cancellation or rescheduling window before payment. If Mr 6Points cancels a paid session and cannot offer a suitable alternative, the amount paid for that session will be refunded. A missed appointment or late cancellation may be non-refundable where this was clearly disclosed at booking.
How to request help
Contact us as soon as reasonably possible, preferably within 7 days of the charge or discovery of the problem. Include the account email, order or transaction number, item or subscription name, payment date and a short explanation. Do not send your password, PIN, CVV or full card number.
We may first restore access, replace a file, correct an assignment or investigate the payment provider’s record. This helps us resolve many issues faster than a reversal.
Refund timing and payment method
Approved refunds are returned to the original payment method where possible. Processing time depends on the bank, mobile-money operator or payment provider and may take several business days after Mr 6Points approves the refund. Provider fees or exchange differences may be outside our control.
Account deletion and chargebacks
Deleting an account does not automatically create a refund and may remove access to paid learning records or downloads. Cancel active renewals and download eligible purchased files before requesting deletion.
Please contact us before starting a chargeback so we can investigate. Nothing in this policy prevents you from using a lawful remedy available through your payment provider or consumer-protection authority.